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Assistant Director for CRM Administration

Posting Details

Posting Summary

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Posting Number STA00226PO17
Classification Title Information Systems/Business Analyst II
Internal Title Assistant Director for CRM Administration
Campus Columbia 01
College/Division Division of Student Affairs and Academic Support
Department Undergraduate Admissions
Band 6
Advertised Minimum Salary $39,960
Advertised Salary Range $39,960 - $56,947
Location of Vacancy
Part/Full Time Full Time
Hours per week 37.5
Work Schedule

8:30am – 5:00pm M-F
Position may require some evening and weekend work.

Type of Staff Position Full-time Equivalent (FTE)
Basis 12 months
Job Search Category Information Technology

About UofSC

The University of South Carolina System is comprised of the state's flagship university in Columbia (founded in 1801 and currently one of the top 50 "Best Colleges" according to U.S. News and World Report), three regional comprehensive universities (USC Aiken, USC Beaufort and USC Upstate), and Palmetto College consisting of four two-year campuses (USC Lancaster, USC Salkehatchie, USC Sumter, USC Union and Fort Jackson/Extended University). Together, the USC System institutions offer more than 450 degree programs on campus and online and are uniquely positioned to meet the state's educational, cultural, health and research needs. The System employs nearly 14,000 people who work daily to improve the lives of students, fellow South Carolinians and the world. Our diverse engaged faculty and staff enjoy a dynamic and intellectually stimulating work environment.

Benefits for FTE, Research Grant or Time-Limited Positions Are Indicated Below

The University of South Carolina (UofSC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about UofSC benefits, access the About Benefits section on the Applicant Portal at uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Benefit Eligibility Type Full-Time Equivalent (FTE)
South Carolina Retirement Yes
State Insurance Programs Yes
Annual Leave Yes
Sick Leave Yes

Position Description

Advertised Job Summary

The Assistant Director for CRM Administration will report to the Associate Director for Strategic Technology Initiatives and is responsible for the management of the Admissions Office’s constituent relationship management system (CRM), Technolutions Slate. S/he is responsible for understanding functional user roles and identifying solutions to meet business needs. S/he will make data-informed recommendations and leverage Slate’s functionality to support USC’s undergraduate enrollment goals.

This position oversees daily operations of the CRM, including, but not limited to managing data integrity and importing/exporting of data between Slate and USC’s student information system (Ellucian Banner), as well as other third-party data sources. Core activities include configuring the application(s) for admission; managing cycle prep for future application terms; writing queries and reports to present data in reader-friendly formats; building and integrating data feeds from third-party vendors (e.g., Coalition application, SAT, ACT, Parchment); assisting with creation of data and image bridges between CRM and Banner; ensuring accuracy of student records; writing and monitoring error reports and providing direction on fixes; identifying and resolving duplicate records; correcting addresses; preparing documentation and training aids related to CRM; creating/deploying communications based on population rules; configuring event modules; onboarding new users; and assisting with other Banner-related initiatives that impact the CRM. This position also collaborates with campus constituents and manages their access to Slate as needed.

Position may require some evening and weekend work.

Minimum Qualifications (Classified and Unclassified positions)

Bachelor’s degree in Information Technology Systems or related field and 1 year related experience; or equivalency.

Preferred Qualifications

Prefer experience with Technolutions Slate (constituent relationship management system), Banner Student, Banner Document Management Suite/Xtender, and Oracle Identity Management. Extensive knowledge of SQL a plus. Preference will be given to candidates with previous higher education or non-profit organization experience.

Knowledge/Skills/Abilities

Knowledge and experience with other CRM systems, particularly Technolutions Slate and SQL, is highly desired.

Excellent verbal, written, and interpersonal communication skills required. Ability to prioritize and manage multiple responsibilities concurrently is required. Must be able to work independently and with little direct supervision, but also collaboratively as a member of a team. Must possess and maintain a customer-friendly attitude.

Must be able to prioritize multiple responsibilities and projects simultaneously, maintain a positive attitude while working under pressure, and think creatively and analytically. Must maintain confidentiality of data. Ability to collaborate with others, including sharing workspace, is required.

Position Attributes

Hazardous weather category Non-Essential
Safety Sensitive or Security Sensitive No

Posting Detail Information

Number of Vacancies 1
Desired Start Date
If Research Grant/Time Limited, give end date
Job Open Date 08/29/2017
Job Close Date
Open Until Filled Yes
Special Instructions to Applicant
Quicklink for Posting http://uscjobs.sc.edu/postings/18534
EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, color, religion, national origin, sex, sexual orientation, gender, age, disability, veteran status or genetics.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please describe any experience working with Customer Relationship Management (CRM) systems.

    (Open Ended Question)

  2. * Please describe any experience working with Banner.

    (Open Ended Question)

  3. * Please describe any experience using reporting tools and/or statistical software including Cognos, SAS, SPSS, etc.

    (Open Ended Question)

  4. * Do you have experience working with EXCEL? Please explain.

    (Open Ended Question)

  5. * Please describe any experience working with SQL.

    (Open Ended Question)

  6. * Do you have a Bachelor’s degree in Information Technology Systems or related field and 1 year experience in computer systems development and modifications; or equivalency?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
  3. Letter of Recommendation 1
  4. Letter of Recommendation 2
  5. Letter of Recommendation 3
Optional Documents